TRAINING DETAILS

Soft Skills refer to a psychological and sociological term related to emotional intelligence, apart from the educational background, qualifications, and technical knowledge required to perform a job. In an institution, individuals are expected to have good character, proper habits, communication skills, and social grace. All these skills fall under the umbrella of Soft Skills. The damage caused by not valuing these skills as much as academic abilities is significant. Research has shown that these skills, which ensure social harmony, moral principles, and effective communication, positively influence reasoning and work processes. According to studies, 75% of long-term success is attributed to soft skills, while only 25% is due to specialized expertise.

The World Economic Forum’s (WEF) 2022 report highlights the importance of soft skills for institutional success. The WEF Future Skills Report identifies skills such as research, teamwork, responsibility, and communication as essential in today’s world. In this context, alongside creativity—ranked as the top skill in the education sector in 2020 — emotional intelligence, reasoning ability, and negotiation skills are expected to be key competencies.

According to UNESCO’s Education for All 2022 Global Monitoring Report, employers seek candidates who can apply their education and knowledge to solve everyday problems, take initiative, and communicate effectively with colleagues.

TRAINING OBJECTIVES

Through this training program, participants will develop the following competencies:

  • Enhancing teachers’ proficiency in soft skills.
  • Equipping participants with the ability to nurture young individuals who possess key competencies such as communication skills, decision-making, self-motivation, leadership, teamwork, creative and problem-solving abilities, time management, and the ability to work under pressure or stress.
  • Improve foreign language communication skills.
  • Enhance personal and cultural development.

EXPECTED LEARNING OUTCOMES

For Czech Republic participants, the learning outcomes of the course include:

  • Introduction to Transactional Analysis (TA) and understanding TA philosophy.
  • Introduction to communication: explaining concepts like reference frameworks, life positions and their role in communication, communication channels, congruence, and communication conflicts.
  • Understanding fundamental TA concepts in communication: the communication model of ego states, transactions, and transaction options.
  • Transaction analysis 1: learning simple and complex transactions, complementary and crossed transactions, the first communication rule, and role-playing models.
  • Applying concepts such as strokes, positive and negative strokes, conditional and unconditional strokes, and stroke profiles.
  • Introduction to psychological games in TA and their role in communication, using strong questioning techniques in game definition during guidance activities.
  • Conducting game analysis using the Karpman Drama Triangle.
  • Learning examples of psychological games.
  • Defining knowledge and skill integration, transferring learning to the workplace, and peer supervision.
  • Identifying fundamental communication skills such as strokes, messages, sandwich messages, and reframing.
  • Understanding common psychological games in organizational settings and methods of personal reflection.
  • Learning Anger, Stress, and Conflict Management.
  • Establishing a connection between Discipline and Success.
  • Learning Creative Thinking Techniques.
  • Learning Persuasion and Negotiation Techniques.
  • Since the training will be conducted in English, participants will enhance their language skills.
  • Participants will become familiar with European Union culture.

Upon completion, participants will receive the Europass CV and Europass Mobility certificates outlining their learning outcomes, serving as a reference for their professional careers and officially recognize their learning achievements across Europe.

TRAINING ACTIVITY PROGRAM

Day 1:

  • Introduction to Transactional Analysis (TA) and its philosophy.
  • Introduction to communication: reference frameworks, life positions and their role in communication, communication channels, congruence, and communication conflicts.
  • Understanding fundamental TA concepts in communication: ego state communication model, transactions, and transaction options.

Day 2:

  • Transaction analysis 1: simple and complex transactions, complementary and crossed transactions, the first communication rule, and role-playing.
  • Transaction analysis 2: the second communication rule and role-playing.
  • Transaction analysis 3: hidden transactions, the third communication rule, and role-playing.

Day 3:

  • Strokes, positive and negative strokes, conditional and unconditional strokes, stroke profiles.
  • Anger, Stress, and Conflict Management.
  • The relationship between Discipline and Success.

Day 4:

  • Introduction to psychological games in TA and their role in communication, using strong questions in game definition.
  • Game analysis using the Karpman Drama Triangle.
  • Identifying and developing fundamental communication skills such as strokes, messages, sandwich messages, and reframing.
  • Common psychological games in organizational environments and personal reflections.

Day 5:

  • Examples of psychological games and role-playing.
  • Integrating knowledge and skills, transferring learning to the workplace, and peer supervision.
  • Creative Thinking Techniques.
  • Persuasion and Negotiation Techniques.
  • Europass Certificate Ceremony.